We choose and create our products carefully to make sure that you get the best quality at the best price. However, please remember that most of our pieces sold are handmade. Although we inspect each piece before it is shipped, we are only human and we may have missed a flaw. In this case, contact us within 7 days from date of receipt of your order and we would gladly replace the item if found that the damage/defect is due to our own fault. Returns and Exchanges for custom designs are not allowed.